Customer Service

 

My Account: Go>


Need help? Our Skincare Specialists are commited to providing excellent customer care.

Call Us
1-800-608-6367
M-F, 9AM to 5PM (ET)

Email Us
orders@menscience.com
Send us a Message
Click Here


Quick Find

Contact Us

Ordering Information

The MenScience Promise

Money Back 100% Satisfaction Guarantee

Returns

Order Tracking

Shipping Options

Shipping Times

Where to Buy

My Account

Auto Ship Program

Request Password

MenScience Skincare and Grooming Advice

MenScience Blog

About Us

Product Reviews

Security

Contact Us

Orders, Products and Customer Service:

orders@MenScience.com

1-800-608-MENS (6367) Monday through Friday 9 a.m. to 5 p.m. (EST)

Click here to request info via our web form.

Corporate Offices, Wholesale and Media Inquiries:

Corporate@MenScience.com

Telephone: 1-800-608-6367
Fax: 305-832-7707

Mailing Address:

MenScience Androceuticals LLC
319 NW 25th St
Miami, FL 33127
USA

Ordering

Online: www.MenScience.com. Secure, easy and convenient ordering 24 hours a day, 7 days a week.

Phone: 1-800-608-MENS (6367) Monday through Friday 9 a.m. to 5 p.m. (EST)

MenScience offers FREE Shipping in the US on all orders! Orders received before 4pm EST during weekdays are processed that same day (excludes holidays).

The MenScience Promise

• The most advanced and effective products for men.
• 100% satisfaction guaranteed or your money back.
• Free Shipping on all orders!
• Orders shipped the same day if received by 4pm.
• Second-to-none customer service.

Money Back 100% Satisfaction Guarantee

We encourage you to try our products at no risk; we know you are going to be impressed by these. If you are not completely and unconditionally satisfied with the products purchased from our Website, simply return them within 30 days for a full refund.

Returns Procedure

Please include a copy of invoice or packing slip with your returned products for identification. Returns must contain at least 75% of original contents. We cannot refund shipping charges. Returns must be shipped back to our mailing address (above) using a traceable service (UPS, FedEx or USPS Priority Mail).

We are unable to process returns or refunds if received by us 30 days after the order was shipped. We can only process returns for products purchased directly at www.MenScience.com. Please contact your retailer for returns if you purchased your MenScience products from a retail outlet. Please allow 10-12 days for the refund to appear on your credit card statement.

This Guarantee is void if, at MenScience’s sole discretion, it believes that the purchaser is taking illegitimate advantage or abusing the terms of this policy.

Order Tracking

Check the status of your orders by clicking on My Account at the top of MenScience.com. You will be prompted to log in with your email address and password if you're not logged in. Click on "Track Order" in the order list for the order you'd like to track.

An order summary page will provide you with detailed information about your order. If your order has been shipped, a tracking number will be available on this page. To track your order, simply click on the tracking number to view the delivery status of your order.

Shipping Options

We process all orders received before 4pm on the same day they’re received (excluding holidays and weekends). Transit time varies by geography, please see Shipping Times below for an estimate on when your order will arrive. We ship to all 50 US States, Puerto Rico and APO/FPO addresses. Please refer to the table below for shipping rates. Currently we can only ship within the United States. For international shipping please refer to Where to Buy.

Shipping Options Shipping Charge
FREE Standard shipping! (4-6 business days) FREE
Two-day shipping: 2 business days (No P.O. boxes or weekend delivery) $15
Overnight shipping (No P.O. boxes or weekend delivery) $25

Shipping Times

This map is an estimated representation of shipping transit times for FREE Standard/Ground shipping. For updated tracking details on your order, access your account and select the view order link for the order you wish to track, then click on the order's tracking number and you will obtain real time tracking results. Standard Shipping Deliveries may take longer – up to 32 days for APO/FPO addresses.

Estimated shipping days

Where to Buy and Authorized Retailers

Online at www.MenScience.com (24 hours a day, 7 days a week).

By Phone: 1-800-608-MENS (6367) Monday through Friday 9 a.m. to 5 p.m. (EST)

MenScience offers FREE Shipping in the US on all orders! Orders received before 4pm EST during weekdays are processed that same day (excludes holidays).

Authorized Retailers: Click here for a list of authorized MenScience retailers in the US and Internationally.

My Account

When you shop at MenScience a personalized and secure account is created for your convenience by using your email address and allowing you to select a password. You can track delivery of your orders or see previous orders within your account. Click here to visit My Account.

Auto Ship Program

Our Auto-Ship Program is the most economical and convenient way to insure you never run out of your favorite MenScience products. Once a month you will receive a new shipment of the product selected at a 20% discount over the regular price plus get FREE Shipping. You may sign up or cancel at any time simply by using this Auto-Ship form or by contacting us at orders@menscience.com or 1-800-608-6367. Please note that by selecting the Auto-Ship program you are authorizing MenScience to charge your credit card for the auto-ship program and ship the products selected until you cancel this program.

Product, Skincare or Grooming Advice

If you want authoritative information and advice on men’s skincare grooming or nutrition, visit our Tips & Advice section.

If you have any question on any of our products, how to use these or any skincare, nutritional, or grooming questions, you can always contact our expert customer service representatives via email or phone.

About Us

Click here to learn more about what makes MenScience an industry leader in men’s skincare and nutritional products.

Product Reviews

Reviews are a great way to share your opinions with other customers and help others get the information they need before buying a product.

How to submit a MenScience product review:

• Find the product detail page for the product you wish to review.
• Click on the "Write a Review" link in the “Reviews” tab.
• A “Write a Review” window will appear. Fill out all the fields.
• After completing your review, click the "Submit" button.

How to write a great product review:

• Focus on the product characteristics and your experience with it.
• Say why you specifically liked or disliked a product.
• Don’t make your review too short or too long; 20 to 100 words is usually a good length.
• Provide a review headline that summarizes your opinion.

MenScience does not edit product reviews and welcomes and publishes all reviews submitted in good faith by actual users of MenScience products. We reserve the right to remove reviews that contain profanity; disparaging, derogative, off-topic, or inflammatory comments; misleading information; or references to other brands.

By submitting a review, you agree to the Terms of Use set forth in MenScience.com.

Security

Is your order secure?

Yes. All your personal information is secured using SSL (Secure Socket Layers). Your credit card information is captured and stored separately from your order to prevent unauthorized use. If you prefer, you may also call 1-800-608-6367 to place your order.